If you aren't currently distributing the FileWave Chromebook Inventory Extension, you'll want to do that, and detailed instructions can be found here.ĭetails about what the Inventory Extension enables, and frequently asked questions can be found here and here respectively.Īdditionally, it will be very helpful to pre-deploy the QuickSupport App and the Universal Add-On through your Google Admin Console. For your clients, the below steps discuss the deployment of TeamViewer Host. You will need to run that on the device that runs the FileWave Administrator console or WebAdmin. TeamViewer’s full application for Windows can be found here: For macOS here. * The Google Play Store TeamViewer QS Universal Add-On As such, the add-on could also be considered. The QuickSupport app allows screen sharingĪlthough TeamViewer does not support remote control of Chrome OS devices, it has been seen to work (but without consistency) in some instances by applying the QS Universal Add-on.The Google Play Store TeamViewer QuickSupport App installed Note that because this is a browser extension, the browser MUST be open for the TV session to work If the extension is already being pushed, it will simply auto-update when the new version is approved (currently under review) The inventory extension is required because it is the element that receives the notification to start the TV session The FileWave Inventory Extension is installed and up to date (version 2021.10.07+) TeamViewer full client installed where you run the FileWave Central (Native) or Anywhere (Web) Specifically, we'll need the following:įileWave server to be upgraded to at least 14.7 We'll need to meet prerequisites for ChromeOS client devices for TeamViewer to work seamlessly. So, slightly more work but much greater control. In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements. FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.
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